Privacy Policy

Academiq Maestro LTD

We comply with the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Data We Collect

• Identity data (name)
• Contact data (email, phone)
• Transaction data (payments via Stripe)
• Technical data (IP address, browser)
• Session recordings (Zoom)
• Reviews and feedback

2. Legal Basis for Processing

We process data under:

• Contractual necessity
• Legitimate interests (service improvement)
• Consent (marketing)

3. How We Use Data

• Deliver tutoring services
• Manage bookings and payments
• Provide customer support
• Improve services
• Send marketing communications (opt-in only)

4. Data Sharing

We may share your data with:

• Stripe (payment processing)
• Tutors delivering sessions
• IT and hosting providers
• Regulators or authorities where required

5. International Transfers

Some providers (e.g. Stripe, Zoom) may process data outside the UK. We ensure safeguards such as standard contractual clauses are in place.

6. Data Retention

We retain data only as long as necessary for legal, contractual, and safeguarding purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request erasure
• Restrict processing
• Object to processing
• Data portability

8. Complaints

You may lodge complaints with the Information Commissioner's Office (ICO).

9. Contact

enquiries@academiqmaestro.com