Tutoring Platform Terms and Conditions

1. About us

The services are provided by ACADEMIQMAESTRO LTD, a company registered in England and Wales under company number 16546890, with its registered office at Apartment 38, 11 Clarence Street, Salford, M7 1BU, United Kingdom. Email: admin@academiqmaestro.com.

2. Accounts and eligibility

• Account information must be accurate and kept up to date.
• Login details must be kept secure.
• The platform uses date of birth to identify under-18 users. Where a user is under 18, a parent/guardian email address is requested and parent/guardian confirmation is required before tutoring sessions can be booked.
• A parent/guardian may book, pay for or manage tutoring for a child where appropriate.
• Users must not impersonate another person or bypass age, safety, payment or access controls.

3. Tutors and tutoring

Academiq Maestro operates the platform through which tutoring is arranged and delivered. Tutors set permitted prices and availability. Tutor profiles, subjects, qualifications and availability may change. A particular tutor or academic outcome is not guaranteed.

4. Recording of tutoring sessions

Tutoring sessions delivered through the Academiq Maestro tutoring platform are recorded as a standard part of the service for monitoring, safeguarding, safety and quality-assurance purposes. Academiq Maestro currently uses Zoom technology for online tutoring.

Recordings may capture image, voice, screen-sharing activity, whiteboard or lesson content, chat and other information visible or communicated during a session. They may be accessed only by authorised persons where reasonably necessary for the stated purposes or to investigate a safeguarding concern, complaint, dispute, suspected misconduct or quality concern.

The policy retention period is 90 days after the tutoring session, unless a particular recording must be retained for longer because of a safeguarding matter, complaint, dispute, legal requirement or documented legal hold. Recordings are not used for advertising, social media or other marketing without separate appropriate permission.

5. Bookings, prices and payment

• The price shown before booking is the price payable, subject to any clearly disclosed discount or promotion.
• Payment must be made using the methods offered at checkout.
• Required booking and contract information will be made available in a form the customer can retain.
• Any applicable taxes or additional charges will be disclosed where required before purchase.

6. Cancellation, rescheduling and refunds for tutoring

Our standard lesson cancellation policy allows a student or parent/guardian to cancel or rearrange a confirmed tutoring session without the session charge where at least 24 hours remain before the scheduled start time. Where a student or parent/guardian cancels with less than 24 hours remaining, the session may be charged in full because the tutor’s time has been reserved.

Where a booking request is made less than 24 hours before the proposed session, the tutor must accept the request before the booking is confirmed. If the tutor declines the request, any payment taken will be refunded or released as applicable. If a tutor cancels a confirmed session, the student will receive an appropriate refund or other agreed remedy.

Statutory cancellation rights are separate from this 24-hour lesson cancellation policy. Where a consumer has a statutory right to cancel an online service contract, that right applies in accordance with applicable consumer law. Where the consumer asks for tutoring to begin during a statutory cancellation period, Academiq Maestro may require the consumer’s express request for the service to begin during that period and any acknowledgement required by law. Nothing in this policy removes statutory cancellation, refund or other consumer rights.

7. Lesson conduct and safeguarding

• Users must communicate respectfully and use the platform for legitimate educational purposes.
• Harassment, sexual content, discriminatory abuse, threats, attempts to obtain inappropriate personal contact with children or other unsafe conduct are prohibited.
• Tutors and students must keep tutoring-related communication within approved Academiq Maestro channels unless an authorised safeguarding exception applies.
• Safeguarding concerns may be recorded, investigated, escalated and disclosed where necessary to protect a child or another person or to comply with law or safeguarding policy.
• Academiq Maestro may restrict or suspend access where reasonably necessary for safety, security, investigation or serious breach.

8. Platform availability

We aim to provide a reliable service but do not promise uninterrupted availability. Maintenance, internet or third-party outages, security incidents or circumstances outside reasonable control may affect access. Where a paid lesson is materially affected by a platform failure attributable to us, we will provide an appropriate remedy consistent with consumer law.

9. Intellectual property and user content

Academiq Maestro branding, platform software and original educational materials are protected by intellectual-property rights. Users receive a personal, limited right to use them for the intended educational purpose. Users retain ownership of content they submit but grant the limited permission necessary to host, transmit and process it to provide the service.

10. Privacy

Personal information, including tutoring-session recordings, is handled as described in the Academiq Maestro Privacy Notice and any prominent recording notice shown before a lesson.

11. Liability and educational outcomes

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including mandatory consumer rights. Educational progress depends on many factors and we do not guarantee a particular grade, examination result, school outcome or other academic result.

12. Ending or suspending accounts

A user may stop using the service and may request account closure subject to outstanding bookings, payments, disputes and records that must lawfully be retained. We may suspend or terminate access for serious or repeated breach, safety or security reasons, fraud or unlawful use, acting fairly and proportionately.

13. Complaints

Contact admin@academiqmaestro.com. We will investigate complaints and provide an appropriate response. Nothing in this section limits statutory consumer rights.

14. Changes and law

We may update these terms for legal, security, technical or service reasons and will not use changes to remove accrued consumer rights. These terms are governed by the law of England and Wales, subject to mandatory consumer protections and forum rights applicable where a consumer lives.